{"id":2040,"date":"2022-01-12T21:55:45","date_gmt":"2022-01-12T20:55:45","guid":{"rendered":"https:\/\/benjiweber.co.uk\/blog\/?p=2040"},"modified":"2022-01-12T21:55:47","modified_gmt":"2022-01-12T20:55:47","slug":"cost-of-attrition","status":"publish","type":"post","link":"https:\/\/benjiweber.co.uk\/blog\/2022\/01\/12\/cost-of-attrition\/","title":{"rendered":"Cost of Attrition"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\" class=\"lead\">What if we could visualise the cost of attrition?<\/p>\n\n\n\n<style type=\"text\/css\">\niframe.animation {\n   margin-bottom: 50px !important;\n   border:0;\n   pointer-events: none; \n   max-width:640px; \n   display:block; \n  margin: auto;\n}\np {\n padding-bottom: 10px\n}\n<\/style>\n\n\n\n<p class=\"wp-block-paragraph\">Here&#8217;s a team. Someone leaves. We hire a replacement.<br>We get lucky and manage to find someone more skilled. Looks like we&#8217;re better off?<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/benjiweber.co.uk\/00-no-edges.html\" width=\"100%\" height=\"500\" frameborder=\"0\" class=\"animation\" scrolling=\"no\"><\/iframe>\n\n\n\n<p class=\"wp-block-paragraph\">Really when someone leaves we lose all the relationships they had with the rest of the team as well. The team is a diminished more like 40% than the apparent 20% by their loss. It takes longer to rebuild the team than is apparent. Relationships take time.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/benjiweber.co.uk\/01-with-edges.html\" width=\"100%\" height=\"500\" frameborder=\"0\" class=\"animation\"  scrolling=\"no\"><\/iframe>\n\n\n\n<p class=\"wp-block-paragraph\">It&#8217;s worse than that. The team probably wasn&#8217;t maximally-connected to start with. And it&#8217;s not just the interpersonal relationships that matter but the knowledge of tech and domain. A departure can break teams apart and organisational knowledge needs to be rebuilt.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/benjiweber.co.uk\/02-with-services.html\" width=\"100%\" height=\"500\" frameborder=\"0\" class=\"animation\" scrolling=\"no\"><\/iframe>\n\n\n\n<p class=\"wp-block-paragraph\">Your organisation probably has multiple teams. Someone leaving your team reduces its connectedness to the rest of the organisation. Increasing the time to recover even with a swift new hire.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/benjiweber.co.uk\/03-multiple-teams.html\" width=\"100%\" height=\"500\" frameborder=\"0\" class=\"animation\" scrolling=\"no\"><\/iframe>\n\n\n\n<p class=\"wp-block-paragraph\">Internal mobility is less of a hit to the team&#8217;s connectedness due to pre-existing relationships. It also increases the whole organisations resilience by establishing more inter-team relationships.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/benjiweber.co.uk\/04-internal-mobility.html\" width=\"100%\" height=\"500\" frameborder=\"0\" class=\"animation\" scrolling=\"no\"><\/iframe>\n\n\n\n<p class=\"wp-block-paragraph\">Teams following the Isolated-individual model of work\u2026 (as opposed to collaborative work like pairing and collective ownership) \u2026are particularly brittle &amp; significantly impacted by staff churn.<\/p>\n\n\n\n<iframe loading=\"lazy\" src=\"https:\/\/benjiweber.co.uk\/05-isolated-individual.html\" width=\"100%\" height=\"500\" frameborder=\"0\" class=\"animation\" \n scrolling=\"no\"><\/iframe>\n\n\n\n<p class=\"wp-block-paragraph\">How would we think about retention if we could visualise the full impact of someone leaving our team?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Beware looking at teams on a spreadsheet. If you have a hiring rate matching attrition rate it might look like the team health is maintained. It&#8217;s probably not. <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Tracking tenure by team and average tenure in team can be interesting proxy indicators. Teams can be growing but have dropping tenure.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bear in mind <a href=\"https:\/\/en.wikipedia.org\/wiki\/All_models_are_wrong\">&#8220;All models are wrong, some are useful&#8221;<\/a>. Sometimes teams benefit more from fresh ideas than the value of relationships lost in a change. Sometimes gaining someone who helps everyone else in the team form connections at a faster rate can accelerate the team.<\/p>\n\n\n\n<div style=\"padding: 10px;\">&nbsp;<\/div>\n\n\n\n<p class=\"wp-block-paragraph\">This post is also available as a Twitter Thread<\/p>\n\n\n\n<blockquote class=\"twitter-tweet\"><p lang=\"en\" dir=\"ltr\">Here&#8217;s a team. Someone leaves. <br><br>We hire a replacement. <br><br>We get lucky and manage to find someone more skilled. <br><br>Looks like we&#8217;re better off? [1\/10] <a href=\"https:\/\/t.co\/nSE8wJxElo\">pic.twitter.com\/nSE8wJxElo<\/a><\/p>\u2014 Benji Weber (@benjiweber) <a href=\"https:\/\/twitter.com\/benjiweber\/status\/1480219318273073157?ref_src=twsrc%5Etfw\">January 9, 2022<\/a><\/blockquote> <script async=\"\" src=\"https:\/\/platform.twitter.com\/widgets.js\" charset=\"utf-8\"><\/script>\n","protected":false},"excerpt":{"rendered":"<p>What if we could visualise the cost of attrition? Here&#8217;s a team. Someone leaves. We hire a replacement.We get lucky and manage to find someone more skilled. Looks like we&#8217;re better off? Really when someone leaves we lose all the relationships they had with the rest of the team as well. The team is a&#8230;  <a href=\"https:\/\/benjiweber.co.uk\/blog\/2022\/01\/12\/cost-of-attrition\/\" class=\"more-link\" title=\"Read Cost of Attrition\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":2059,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[30,17],"tags":[],"class_list":["post-2040","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-leadership","category-xp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Cost of Attrition - Benji&#039;s Blog<\/title>\n<meta name=\"description\" content=\"How would we think about retention if we could visualise the full impact of someone leaving our team?\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/benjiweber.co.uk\/blog\/2022\/01\/12\/cost-of-attrition\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Cost of Attrition - 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