{"id":1637,"date":"2021-03-07T21:46:48","date_gmt":"2021-03-07T20:46:48","guid":{"rendered":"https:\/\/benjiweber.co.uk\/blog\/?p=1637"},"modified":"2021-03-07T21:46:50","modified_gmt":"2021-03-07T20:46:50","slug":"we-got-lucky","status":"publish","type":"post","link":"https:\/\/benjiweber.co.uk\/blog\/2021\/03\/07\/we-got-lucky\/","title":{"rendered":"We got lucky"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\" class=\"lead\"><em>&#8220;We got lucky&#8221;<\/em>\u2014it&#8217;s one of those phrases I listen out for during post incident or near-miss reviews. It&#8217;s an invitation to dig deeper; to understand what led to our luck. Was it pure happenstance? \u2026or have we been doing things that increased or decreased our luck?\u00a0\u00a0\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">There&#8217;s a saying of apparently disputed origin: <em>&#8220;Luck is when preparation meets opportunity&#8221;<\/em>. There will always be opportunity for things to go wrong in production. What does the observation <em>&#8220;we got lucky&#8221;<\/em> tell us about our preparation?\u00a0<\/p>\n\n\n\n<style type=\"text\/css\">\nh2 { margin-top: 30px; }\n<\/style>\n\n\n\n<h2 class=\"wp-block-heading\">How have we been decreasing our luck?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">What unsafe behaviour have we <a href=\"https:\/\/en.wikipedia.org\/wiki\/Normalization_of_deviance\">been normalising<\/a>? It can be the absence of things that increase safety. What could we start doing to increase our chances of repeating our luck in a similar incident? What will we make time for?&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>&#8220;We were lucky that Amanda was online, she&#8217;s the only person who knows this system. It would have taken hours to diagnose without her&#8221;\u00a0<\/em><\/p><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">How can we improve collective understanding and ownership?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Post incident reviews are a good opportunity for more of the team to understand, but we don&#8217;t need to wait for something to go wrong. Maybe we should dedicate a few hours a week to understanding one of our systems together? What about trying pair programming? Chaos engineering?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">How can we make our systems easier to diagnose without relying on those who already have a good mental model of how they work? Without even relying on collaboration? How will we make time to make our systems observable? What would be the cost of &#8220;bad luck&#8221; here? maybe we should invest some of it in tooling?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If <em>&#8220;we got lucky&#8221;<\/em> implies that we&#8217;d be unhappy with the unlucky outcome, then what do we need to stop doing to make more time for things that can improve safety?\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How have we been increasing our luck?&nbsp;<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">I love the <a href=\"http:\/\/benjiweber.co.uk\/xp\">extreme programming<\/a> idea of looking for what&#8217;s working, and then <a href=\"https:\/\/benjiweber.co.uk\/blog\/2015\/04\/17\/modern-extreme-programming\/\">turning up the dials<\/a>.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Let&#8217;s seek to understand what preparation led to the lucky escape, and think how we can turn up the dials.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>&#8220;Sam spotted the problem on our SLIs dashboard&#8221;<\/em> <\/p><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Are we measuring what matters on all of our services? Or was part of <em>&#8220;we got lucky&#8221;<\/em> that it happened to be one of the few services where we <em>happen<\/em> to be measuring the things that matter to our users?\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>&#8220;Liz did a developer exchange with the SRE team last month and learned how this worked&#8221; <\/em><\/p><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Should we make more time for such exchanges or and personal learning opportunities?\u00a0<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\"><p><em>&#8220;Emily remembered she was pairing with David last week and made a change in this area&#8221; <\/em><\/p><\/blockquote>\n\n\n\n<p class=\"wp-block-paragraph\">Do we often pair? What if we did more of it?<\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\">How frequently do we try our luck?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you&#8217;re having enough production incidents to be able to evaluate your preparation, you&#8217;re probably either unlucky or unprepared ;)<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you have infrequent incidents you may be well prepared but it&#8217;s hard to tell. <a href=\"https:\/\/en.wikipedia.org\/wiki\/Chaos_engineering\">Chaos engineering<\/a> experiments are a great way to test your preparation, and practice incident response in a less stressful context. It may seem like a huge leap from your current level of preparation to running automated chaos monkeys in production, but you don&#8217;t need to go straight there.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Why not start with practice drills? You could have a game host who comes up with a failure scenario. You can work up to chaos in production.\u00a0<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Dig deeper: what are the incentives behind your luck?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Is learning incentivised in your team, or is there pressure to get stuff shipped?&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What gets celebrated in your team? Shipping things? Heroics when production falls over? Or time spent thinking, learning, working together?<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Service Level Objectives (SLOs) are often used to incentivise (enough) reliability work vs feature work\u2026if the SLO is at threat we need to prioritise reliability.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">I like SLOs, but by the time the SLO is at risk it&#8217;s rather late. Adding incentives to counter incentives risks escalation and stress.&nbsp;<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">What if instead we removed (or reduced) the existing incentives to rush &amp; sacrifice safety. Remove rather than try to counter them with extra incentives for safety? &#x1f914;  <\/p>\n","protected":false},"excerpt":{"rendered":"<p>&#8220;We got lucky&#8221;\u2014it&#8217;s one of those phrases I listen out for during post incident or near-miss reviews. It&#8217;s an invitation to dig deeper; to understand what led to our luck. Was it pure happenstance? \u2026or have we been doing things that increased or decreased our luck?\u00a0\u00a0\u00a0 There&#8217;s a saying of apparently disputed origin: &#8220;Luck is&#8230;  <a href=\"https:\/\/benjiweber.co.uk\/blog\/2021\/03\/07\/we-got-lucky\/\" class=\"more-link\" title=\"Read We got lucky\">Read more &raquo;<\/a><\/p>\n","protected":false},"author":2,"featured_media":1639,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[21,17],"tags":[],"class_list":["post-1637","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-continuousdelivery","category-xp"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>We got lucky - Benji&#039;s Blog<\/title>\n<meta name=\"description\" content=\"&quot;We got lucky&quot;\u2014it&#039;s one of those phrases I listen out for during post incident or near-miss reviews. 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